|To our valued customers,|
In unprecedented times like these, we’re doing everything we can to serve our Fiber Art Community. We are working very hard to keep products in-stock.
Backorders are available for out-of-stock items and may take several weeks to ship. Backorders receive highest priority when items become available and are handled at a first come first serve basis. We always ship backorders as soon as possible. If you ordered in-stock items with your backorder, we will ship your in-stock items within 1 business day (USA only). Cancelations or exchanges on backorder items can be requested at any time @ firstname.lastname@example.org
Due to high demand, we are experiencing higher than usual wait times for Customer Support to respond to your inquiry. Please note that all emails and backorders are reviewed in the order they are received. Sending additional emails will not increase the odds your backorder is shipped faster. Sending multiple emails asking when your backorder will ship will result in automatically cancelling/refunding your backorder.
Due to the increased USPS and FedEx shipping volume, estimated delivery date for all orders is not guaranteed.
Thank you for your patience and understanding during this time! We greatly appreciate your support.