What cord do you recommend for my project?
Our tutorials recommend what cord to use for each project. Also, feel free to visit our handy dandy Recommendations Chart!
How do I order a sample?
Right Here โบ Sample Swatch
Available for any in-stock items. Please state which size (mm), ply (number of strands), and color in your order notes. Example: 4mm Single Strand Natural
When will an item be back in stock?
If you want to be informed when items are back in stock, we have โin-stockโ alerts available on each product page. We ship back-in-stock orders within 1 business day. Thank you for your patience and understanding! We greatly appreciate your support.
My order shipped. Why haven’t I received it yet?
We ship all orders via USPS, FedEx, or UPS. Rock Mountain Co. is not responsible for lost packages, shipping delays, or fees incurred after the carrier has accepted the package. Once your order is processed, youโll receive an email confirmation with tracking information. Please allow 6โ10 business days for delivery within the U.S. Estimated delivery dates are not guaranteed. We are not responsible for duties, customs fees, or packages delayed due to weather, carrier issues, or incorrect addresses.
If your order is marked asย โin transitโย orย โdeliveredโย but you haven’t received it, please contact the carrier directly. If a delay occurs, we recommend submitting a search request with the shipping carrier before contacting us. All delivery issues must be resolved through the carrier. For assistance, visit:
Contact UPSย โบย https://www.ups.com/us/en/support/contact-us.page
UPS Service Alertsย โบย https://www.ups.com/us/en/service-alerts.page
Contact USPSย โบย https://www.usps.com/help/missing-mail.htm
USPS Delayed Packages Infoย โบย https://faq.usps.com/s/article/Delayed-Mail-and-Packages
How can I return my order?
All sales are final.
We do not accept returns or exchanges. Please review all item details, sizes, colors, and photos carefully before placing your order.
If you’re unsure about a color or texture, we strongly recommend ordering a sample first. Sample swatches are available for most of our physical products to help you feel confident before committing to a full purchase.
Digital Downloads:
Due to the nature of digital products, all digital patterns and templates are also final sale. If you run into any issues accessing your file or believe thereโs an error, please reach outโweโre happy to help.
How can I change or cancel my order?
If the order has already shipped, please contact the shipping carrier. We may be able to make cancelations or changes to your order if your order has not shipped. Change and cancelation requests are not guaranteed. However, we will do the best we can to update your order. Feel free to contact us via email for additional help or information.
Do you offer wholesale/bulk pricing?
We regret to inform you that we have discontinued offering wholesale discounts. Rest assured, the prices featured in our store have been adjusted to offer you the most competitive rates possible. Thank you for understanding! We greatly appreciate your support.
How do I set up Tax Exempt?
Step 1 – Place order here โบ https://rockmountainco.etsy.com
Step 2 – Request tax refund here โบ https://help.etsy.com/hc/en-us/articles/360038780934-How-to-Make-a-Tax-Exempt-Purchase-on-Etsy?segment=shopping
Do you have a public location or offer local pickup?
Hey there, Coloradan! ๐ Thank you for the support! Apologies for any inconvenience, we are online only.
Need additional help? Feel free to contact us via email or view our policy, terms, and conditions page.