Skip to content

Frequently Asked Questions

My order shipped. Why haven’t I received it yet?

We sincerely apologize for any inconvenience. We ship orders within 1 business day. Estimated delivery date is not guaranteed. Package delivery estimates may be extended by the shipping carrier. Please see the carrier tracking page for the most up to date information. Shipping delays are very possible during busy times. Please, plan your projects and manage your customers’ expectations accordingly.

Additional information for USPS shipments ➺

Contact USPS ➺
Contact UPS ➺

How can I return my order?

As long as the item is received unaltered within 30 days of the order, we will gladly refund/exchange it. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Please, include your order number with your return. Return packages without an order number will be refused. Buyers are responsible for return shipping costs. We do not track return shipping. Please refer to your tracking number for the status of your return. Once received, please allow 1-2 business days to process your return/exchange. You will receive a confirmation email when your return/exchange has been received and processed.

Return Address:
Rock Mountain Co
7555 W Amherst Ave
PO Box 27683
Denver, CO 80227

Digital download patterns are not eligible for refunds or exchanges. Nevertheless, if you encounter any defects or errors, kindly inform us, and we’ll make every effort to resolve these issues promptly.

When will an item be back in stock?

We do everything we can to serve our Fiber Art Community. We are working very hard to keep products in-stock. Some products may take several weeks (even months) to be back in-stock. If you want to be informed when items are back in stock, we have “in-stock” alerts available on our website. We always ship in-stock orders within 1 business day. Thank you for your patience and understanding! We greatly appreciate your support.

I am interested in wholesale/bulk pricing. Can I set up an account?

In light of the substantial increase in raw cotton costs and shipping expenses, we regret to inform you that we have discontinued offering wholesale discounts. Rest assured, the prices featured in our store have been adjusted to offer you the most competitive rates possible. Thank you for understanding! We greatly appreciate your support.

What cord do you recommend for my project?

Our tutorials recommend what cord to use for each project. Also, feel free to visit our handy dandy Recommendations Chart!

I am interested in samples. How do I request samples?

We can send 1-2 small samples of any in-stock items (free of charge). Just send us the shipping address and what (in-stock) items you are interested in via email or order notes. We ship samples within 1-2 business days of the request.

How can I change or cancel my order?

We may be able to make cancelations or changes to your order as long as your order has not shipped. Change and cancelation requests are not guaranteed. However, we will do the best we can to update your order. Feel free to contact us via email for additional help or information.

Do you have a public location or offer local pickup?

Hey there, Coloradan! 🙂 Thank you for the support! Apologies for any inconvenience, we are online only.

Need additional help? Feel free to contact us via email or view our policy, terms, and conditions page.