What cord do you recommend for my project?
Our tutorials recommend what cord to use for each project. Also, feel free to visit our handy dandy Recommendations Chart!
How do I order a sample?
Right Here ➺ Sample Swatch
Available for any in-stock items. Please state which size (mm), ply (number of strands), and color in your order notes. Example: 4mm Single Strand Natural
When will an item be back in stock?
If you want to be informed when items are back in stock, we have “in-stock” alerts available on each product page. We ship back-in-stock orders within 1 business day. Thank you for your patience and understanding! We greatly appreciate your support.
My order shipped. Why haven’t I received it yet?
We sincerely apologize for any inconvenience. We ship orders within 1 business day. Estimated delivery date is not guaranteed. Package delivery estimates may be extended by the shipping carrier. Please see the carrier tracking page for the most up to date information. Shipping delays are very possible during peak times. Please, plan projects accordingly.
Additional information for USPS shipments ➺ https://faq.usps.com/s/article/Delayed-Mail-and-Packages
Service Alerts for UPS ➺ https://www.ups.com/us/en/service-alerts.page
Contact USPS ➺ https://www.usps.com/help/missing-mail.htm
Contact UPS ➺ https://www.ups.com/us/en/support/contact-us.page
How can I return my order?
We offer a no questions asked, love it guarantee. As long as the item is received unaltered within 30 days of the order, we will gladly refund it. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Buyers are responsible for return shipping costs and returning to the correct address. Please, include your order number with your return. Return packages without an order number will be refused/returned to sender. Please refer to your tracking number regarding the status of your return. Once received, please allow 1-2 business days to process your return. You will receive a confirmation email when your return has been received and processed.
Return Address:
Rock Mountain Co
7555 W Amherst Ave
PO Box 27683
Denver, CO 80227
- Digital Download patterns and templates are not eligible for refunds or exchanges. Nevertheless, if you encounter any defects or errors, kindly inform us, and we’ll make every effort to resolve these issues promptly.
How can I change or cancel my order?
If the order has already shipped, please contact the shipping carrier. We may be able to make cancelations or changes to your order if your order has not shipped. Change and cancelation requests are not guaranteed. However, we will do the best we can to update your order. Feel free to contact us via email for additional help or information.
Do you offer wholesale/bulk pricing?
We regret to inform you that we have discontinued offering wholesale discounts. Rest assured, the prices featured in our store have been adjusted to offer you the most competitive rates possible. Thank you for understanding! We greatly appreciate your support.
How do I set up Tax Exempt?
Step 1 – Place order here ➺ https://rockmountainco.etsy.com
Step 2 – Request tax refund here ➺ https://help.etsy.com/hc/en-us/articles/360038780934-How-to-Make-a-Tax-Exempt-Purchase-on-Etsy?segment=shopping
Do you have a public location or offer local pickup?
Hey there, Coloradan! 🙂 Thank you for the support! Apologies for any inconvenience, we are online only.
Need additional help? Feel free to contact us via email or view our policy, terms, and conditions page.